Songsaa Private island

Guest Experience Supervisor

GeneralPosted 1 w ago

Location

Preah Sihanouk Province

Job Type

FULLTIME

Experience

2+ Years

Experience level

Associate

Work Mode

On-site

Industry

Hospitality

Languages

English, Khmer

About the role

Be an accessible representative for guests, directing all guest comments and feedback to relevant departments.
Create a professional and mature service to guests, pairing them with suitable activities for their particular demographic.
Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay.
Coordinate duties and responsibilities of Guest Experience Ambassadors, Guides and Drivers.
Coordinate with the Transport Manager with all the guest transfer arrangements and communicate the same with the concerned team members.
Communicate with the Transport Manager on a regular basis in making sure that the arrival and departure guest transfer are ready 15 minutes prior to the boat departure from the hotel.
General duties include attending training and meetings, maintaining full confidentiality, grooming and hygiene standards, fire drill and evacuation responsibilities, actively promoting resort services, and complying with safety and environment policies.
Administration tasks involve assisting with accurate stock take figures and informing GEM of any incident or guest feedback.

Requirements

English is required.
Bachelor's Degree in Finance or related field.
Minimum of 2 years experience.
Hotel background is a necessity.
Computer skills including Word, E-mail, and strong Excel skills.
Experience with accounting software such as Quick Books would be beneficial.

Required Skills

EnglishFinanceHotel backgroundComputer skillsWordE-mailExcelAccounting softwareQuick Books

Compensation Details

Relocation:housing_included

Benefits

Tip/Service charge
Accident Insurance
Life Insurance
NSSF
Public Holidays
Annual Leave
Sick Leave
Accommodation
3 meals
Uniform and laundry service
Staff gym
Staff clinic and on-site doctor
Annual staff trip and team activities
Learning and career development opportunities

About Songsaa Private island

Visit Website

Song Saa Private Island is a luxury resort located in Koh Rong, Cambodia, offering world-class hospitality and guest experiences.

Industry

Hospitality

More at Songsaa Private island

Other open roles at this company

1 open

Asst. Learning & Development Manager

Preah Sihanouk ProvinceFull-time

Recommended Jobs

Similar roles you might be interested in

6 found

Sales Officer

Himawari Hotel Apartments

Phnom PenhFull-time

SalesMarketingHotel Market Segments Knowledge

Head of Sales

PHS Asia Co., Ltd

Phnom PenhFull-time

AdministrationSalesMarketing

Bartender

MAD MONKEY (CAMBODIA) CO., LTD

Tuek Chhou | KampotFull-time

BartendingDrink mixingGarnishing

Night Auditor

HM GRAND CENTRAL HOTEL

Doun Penh | Phnom PenhFull-time

EnglishMicrosoft WordMicrosoft Excel

Apply via ajip.ai with your Profile & CV.

About the role

Be an accessible representative for guests, directing all guest comments and feedback to relevant departments.
Create a professional and mature service to guests, pairing them with suitable activities for their particular demographic.
Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay.
Coordinate duties and responsibilities of Guest Experience Ambassadors, Guides and Drivers.
Coordinate with the Transport Manager with all the guest transfer arrangements and communicate the same with the concerned team members.
Communicate with the Transport Manager on a regular basis in making sure that the arrival and departure guest transfer are ready 15 minutes prior to the boat departure from the hotel.
General duties include attending training and meetings, maintaining full confidentiality, grooming and hygiene standards, fire drill and evacuation responsibilities, actively promoting resort services, and complying with safety and environment policies.
Administration tasks involve assisting with accurate stock take figures and informing GEM of any incident or guest feedback.